Error Code 15 for Numbershark (this affects USBs only)
- An anti-virus program has blocked the Numbershark 5 USB.app (Mac) or Numbershark 5 USB.exe (Windows) which is required to run the program. Check in the anti-virus program under ‘blocked’/’quarantine’ - and restore if necessary.
- This USB is not recognised as valid, for example you are not running from the original USB.
For Mac users, the NS-SHARED partition has been renamed in error. The USB has two partitions NUMBERSHARK and NS-SHARED. If one or other partition is not correctly addressed, the program will not be able to recognise it.
- For Mac users, the ICON in the dock has become invalid. Eject/Un-mount both partitions of the USB, remove any remaining Numbershark 5 USB icons from the Dock (drag to trash) and then reinsert the stick. If the icon will not delete, reboot machine. To reinstate the icon in the Dock, find the Numbershark 5 USB application on the ‘NUMBERSHARK’ volume of the USB stick and drag and drop it to the Dock.