UPDATE FOR MAC USERS: CATALINA / OSX 10.15 and later: 10.15 Catalina has removed the ability to run the Wordshark 5 and Numbershark DVD products. These were discontinued some years ago, but some customers may still be using these. We advise that you either do not update to Catalina, OR you contact us for prices for the Download Product, OR you use your v5 DVD on a Windows 7,8 or 10 computer.
(For Windows Users)
During installation onto a Windows computer, our install process creates a desktop launch icon, available to all users.
An error code 9 means that the program install process has been unable to create the user data folder (wordshark-shared or numbershark-shared), which is located on your computer and created when you install the program, or has been blocked from creating the desktop icon.
This is normally due to the program not being installed by the computer administrator.
Users who are not the administrator do not have the necessary permissions to write to registry:
For non-networked machines (home machines) ensure you are logged onto the program as the computer administrator when installing the program.
For networked machines it may be necessary to install as the domain administrator and not the local administrator.
Check the ‘control panel’\’user accounts’ for administrator account. Uninstall as the user who installed originally, and re-install signed on as the administrator.
Accidental Deletion after install:
The desktop icon can be deleted accidentally. Either reinstall, or see our helpsheet “Creating a Desk Top Icon for a Downloaded Wordshark or Numbershark 5”, which shows how to create a replacement icon for Wordshark. The process for Numbershark is similar.