Error codes 10 and 11

On launching the program a temporary file will be created and deleted in the data folder (wordshark-shared or numbershark-shared) as a test. An error message will appear where one of these actions fails. Folder permissions and group policies on networks are the two most common causes for this.

ERROR CODE 10: PLEASE CHECK THAT YOU HAVE READ AND WRITE ACCESS TO THE FOLLOWING FOLDER AND TO ALL THE FILES WITHIN IT: PATHTOSHAREDFOLDER

Error 10 possible causes include:

• Incorrect permissions can be set if the program has not been installed as the computer administrator. Check all users have ‘read, write, modify and delete’ permissions for the wordshark-shared folder (For Mac users check ‘Everyone’ has ‘read and write’ access).
  

• In some cases it may be necessary to share the data folder with share permissions of ‘Full control for Everyone’.
  

ERROR CODE 11: PLEASE CHECK THAT YOU HAVE DELETE PERMISSIONS FOR: PATHTOSHAREDFOLDER

• Check users have permission to delete files from the data folder. See ‘Error code 10’ for causes and solutions.