Edition date: 15-4-2019
This error message for Wordshark 5 or Numbershark 5 USBs indicates that the “read only” part of the USB has failed, and needs to be replaced.
Whilst USBs are inherently more prone to failure and loss than the “Download” products, our help-sheet may extend the life of the replacement:
https://v5support.wordshark.co.uk/portal/kb/articles/care-of-your-wordshark-5-or-numbershark-5-usb
It may be worth reading prior to contacting Sales. If you use the program on a single computer, an “activated download” onto a single machine may meet your needs better, and enable you to be “up and running” faster.