How to contact Technical Support for Version 5 products
How to contact Technical Support for supported* Version 5 products
Technical Support is available 9.30am – 4.30pm UK weekdays, except Wednesday.
We operate a “call back” service when busy, so please be ready to leave your name, number, and best times for us to call you.
Tel UK (+44) (0) 208 748 1170
Email support@wordshark.co.uk
*Support periods vary by product and are from the original date of purchase. See product below.
Help us to help you. Providing the following information can help us to give a more detailed answer to your query.
Contact details
- Your name, and best ways to contact you by phone or email
- Best times to contact you by phone (UK 9.30am-4.30pm)
- Whether you are a home user, or school (and name of school)
- Please tell us if you are outside the UK
What program do you need support for?
- Wordshark 5, Numbershark 5 or both?
What product do you need support for?
- USB (5 year support)
- Home Download (3 year support)
- School Download (5 year support)
- School Network (5 year support)
The ability to deactivate/reactivate a download/network licence is guaranteed for five years from initial date of purchase.
Is the program running on a “standalone” computer, or on machines that are on a network?
What operating system are you running?
- Mac OS release
- Windows / Server release
Brief description of your support need, including any error messages.