How to contact Technical Support for Version 5 products

How to contact Technical Support for Version 5 products


How to contact Technical Support for Version 5 products:  earlier products, for example v4, v3s, v3, are out of support

Technical Support is available 9am – 5pm UK weekdays, except Wednesday.

We operate a “call back” service when busy, so please be ready to leave your name, number, and best times for us to call you.  Evening callbacks are possible by prior arrangement.


    Tel UK (+44)  (0)  208 748 1170

 

   Email    support@wordshark.co.uk 



Help us to help you!   We can help you much better if you tell us:


Contact details

  • Your name, and best ways to contact you by  phone or email
  • Best times to contact you by phone (UK 9-5pm, but some evening calls are possible)
  • Whether you are a home user, or school (and name of school)
  • Please tell us if you are outside the UK. We aim to ring at a sociable hour, so do please tell us what time zone you are in.



What program do you need support for?

  • Wordshark 5, Numbershark 5 or both? 
  • USB product,  DVD product, Home Download, School Download or School Network


Is the program running on a “standalone” computer, or on machines that are on a network?


What operating system are you running?

  • Mac OS X  (We support versions of OS released within the past 5 years only)
  • Windows 10, Server 2012 and later


Brief description of your support need, including any error messages.







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