How to contact Technical Support for Version 5 products

How to contact Technical Support for Version 5 products


How to contact Technical Support for supported* Version 5 products:  earlier products, for example v4, v3s, v3, are out of support

Technical Support is available 9.30am – 4.30pm UK weekdays, except Wednesday.

We operate a “call back” service when busy, so please be ready to leave your name, number, and best times for us to call you.  


    Tel UK (+44)  (0)  208 748 1170

 

   Email    support@wordshark.co.uk 


*Support periods vary by product and are from the original date of purchase.

Help us to help you. Providing the following information can help us to give a more detailed answer to your query.  

Contact details

  • Your name, and best ways to contact you by  phone or email
  • Best times to contact you by phone (UK 9.30am-4.30pm)
  • Whether you are a home user, or school (and name of school)
  • Please tell us if you are outside the UK


What program do you need support for?

  • Wordshark 5, Numbershark 5 or both?


What product do you need support for?

  • USB (5 year support)
  • Home Download (3 year support)
  • School Download (5 year support)
  • School Network (5 year support)
The ability to deactivate/reactivate a download/network licence is guaranteed for five years from date of purchase.
Is the program running on a “standalone” computer, or on machines that are on a network?


What operating system are you running?

  • Mac OS release
  • Windows / Server release 


Brief description of your support need, including any error messages.







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