Network Instructions Annex-M - Template letter to end users from installing tech

Network Instructions Annex-M - Template letter to end users from installing tech


Template letter to end users from installing technician  (edition 18 Jun 19)



From …………………………………………………. (Installing Technician)




To ……………………………………………………..


I confirm Wordshark 5/Numbershark 5 is/are now installed, the network licence(s) are activated, and the software has been tested on at least one client machine as a restricted (student) user. 


Important Post-Install Information for Network Manager and End Users


  1. The software has been rolled out on the following networked computers {FILL IN}. 
  2. There is no restriction on the total number of staff and student users that can access the program(s), but the licence limits to {fill in CONCURRANCY} users having access to the program at any one time.
  3. As the lead member of staff for this program this document contains the essential initial steps you need to take to complete setup.  (URL: https://w5help.wordshark.co.uk/portal/kb/wordshark-5/getting-started/for-schools-add-manage-students-staff  ).  The following program administrator(s) have been set up:


Technician*

Username 

{FILL IN}

Password

******

Your user account

Username 

{FILL IN}

Password 

{FILL IN}





  1. The company website https://www.wordshark.co.uk/ includes a “Product Tour”. Top left, a “Need Help?” link takes you to further general education help and technical support.



As technician*, I have also set myself as a program administrator, should staff report any difficulties. Any program administrator has the ability to sign in, go to ‘Admin /Add and manage students and staff’, click on any other administrator, teacher or pupil, and rename, change their password or delete them.





    • Related Articles

    • Network Troubleshooting Guide(NTG)

      Trouble-shooting Guide for Wordshark & Numbershark v5 This guide covers the majority of issues involving network installation and subsequent running that are reported to us, and explains how to obtain support if this guide is unable to help. The ...

    • Migrating Users and Data and Wordshark 5 to a different computer

      How to move Wordshark 5 user data (including any own word lists) from one computer to another for a ‘Download Licence’   version dated 07/02/20 Before starting, check you have your Licence code, internet connection and a memory stick to transfer the ...

    • Error Code 9 Wordshark Network

      Error Code 9: Wordshark Networks An error code 9 means that the program is unable to locate the user data folder wordshark-shared, which is located on your server and created when you run the MSI (Stage 1 of the network instructions). This is ...

    • Error Code 9 Numbershark Network

      Error Code 9: Numbershark Networks An error code 9 means that the program is unable to locate the user data folder numbershark-shared, which is located on your server and created when you run the MSI (Stage 1 of the network instructions). This is ...

    • Error Code 9 Numbershark Network

      Error Code 9: Numbershark Networks An error code 9 means that the program is unable to locate the user data folder numbershark-shared, which is located on your server and created when you run the MSI (Stage 1 of the network instructions). This is ...