Error Code 66

Error Code 66


Error Code 66: Wordshark or Numbershark v5 network products (No server migration)

Edition dated 02/04/2019


An error code 66 means that the program is unable to validate its licence certificate. The licence for the programs is managed by the White Space Network Service and Manager, installed on the server.  This pair of utilities hand out “licence tokens” to each client machine up to the number licenced. If the Service has stopped, then it is not possible to hand out tokens. Clients machines may run for several days, in the hope of the issue being fixed, but will then fail with the error 66. 


Error Code 66 can occur for a variety of reasons:


  • If the program stops after weeks of running correctly, the usual cause is that the White Space Service is not running, perhaps not restarted after a holiday shutdown. If a server is slow, and has many services and updates to apply, our Service may “time out” if set to “Automatic Start”.  Please check that the service is running and restart it if it is no. Consider changing the Service to “Delayed Start”. 
  • Rarely, admin password changes on the Server for “Local Admin Rights” also result in the Service being unable to start.


Less common reasons include:


  • The program has not been activated
  • The data folder (wordshark-shared or numbershark-shared) has been moved (e.g. due to a server migration) without first being deactivated, then being reactivated to the new location
  • The licence file is missing (e.g. due to someone cleaning out the contents of the [word][number]shark-shared data folder)
  • The licence does not match the activation details (rare-e.g. after a server migration accidentally entering the licence code for a different school)


The Service and Manager are supplied with the program files but the latest release can be downloaded (free) separately from: www.wordshark.co.uk/NAManagement.html if you need to. 


In order to manage and validate the licence it needs to be activated, and your licence, if activated, will be linked to a specific location on your server


  • Please check you are still using the original location on this server.
  • Check that the White Space Network Licence is running under local services on the server. Try restarting if it is not running. 





    • Related Articles

    • Error Code 66

      Error Code 66: Wordshark or Numbershark v5 network products (No server migration) Edition dated 02/04/2019 An error code 66 means that the program is unable to validate its licence certificate. The licence for the programs is managed by the White ...
    • Error Code 66

      Error Code 66: Wordshark or Numbershark v5 network products (No server migration) Edition dated 02/04/2019 An error code 66 means that the program is unable to validate its licence certificate. The licence for the programs is managed by the White ...
    • Error Code 9 Wordshark Network

      Error Code 9: Wordshark Networks An error code 9 means that the program is unable to locate the user data folder wordshark-shared, which is located on your server and created when you run the MSI (Stage 1 of the network instructions). This is ...
    • Error Code 9 Numbershark Network

      Error Code 9: Numbershark Networks An error code 9 means that the program is unable to locate the user data folder numbershark-shared, which is located on your server and created when you run the MSI (Stage 1 of the network instructions). This is ...
    • Error Code 9 Numbershark Network

      Error Code 9: Numbershark Networks An error code 9 means that the program is unable to locate the user data folder numbershark-shared, which is located on your server and created when you run the MSI (Stage 1 of the network instructions). This is ...