V5 Support
            Knowledge Base V5 Support Technical Support for Downloads (Home and school) Error Messages for Downloads Error Codes 10 and 11

            Error codes 10 and 11 for Activated Downloads and DVDs


            Error codes 10 and 11


            On launching the program a temporary file will be created and deleted in the data folder (wordshark-shared or numbershark-shared) as a test. An error message will appear where one of these actions fails. Folder permissions and group policies on networks are the two most common causes for this.

            ERROR CODE 10: PLEASE CHECK THAT YOU HAVE READ AND WRITE ACCESS TO THE FOLLOWING FOLDER AND TO ALL THE FILES WITHIN IT: PATHTOSHAREDFOLDER

            Error 10 possible causes include:

            • Incorrect permissions can be set if the program has not been installed as the computer administrator. Check all users have ‘read, write, modify and delete’ permissions for the wordshark-shared folder (For Mac users check ‘Everyone’ has ‘read and write’ access).


            • In some cases it may be necessary to share the data folder with share permissions of ‘Full control for Everyone’.




            ERROR CODE 11: PLEASE CHECK THAT YOU HAVE DELETE PERMISSIONS FOR: PATHTOSHAREDFOLDER

            • Check users have permission to delete files from the data folder. See ‘Error code 10’ for causes and solutions.




            Updated: 02 Apr 2019 08:28 PM
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