V5 Support
            Knowledge Base V5 Support Technical Support for the Network Product Installation: Stage 4 (Initial setup, testing and documentation) Template letter to end users from installing technician (Appendix M)

            Network Instructions Annex-M - Template letter to end users from installing tech


            Template letter to end users from installing technician  (edition 18 Jun 19)



            From …………………………………………………. (Installing Technician)




            To ……………………………………………………..


            I confirm Wordshark 5/Numbershark 5 is/are now installed, the network licence(s) are activated, and the software has been tested on at least one client machine as a restricted (student) user. 


            Important Post-Install Information for Network Manager and End Users


            1. The software has been rolled out on the following networked computers {FILL IN}
            2. There is no restriction on the total number of staff and student users that can access the program(s), but the licence limits to {fill in CONCURRANCY} users having access to the program at any one time.
            3. As the lead member of staff for this program this document contains the essential initial steps you need to take to complete setup.  (URL: https://w5help.wordshark.co.uk/portal/kb/wordshark-5/getting-started/for-schools-add-manage-students-staff  ).  The following program administrator(s) have been set up:


            Technician*

            Username 

            {FILL IN}

            Password

            ******

            Your user account

            Username 

            {FILL IN}

            Password 

            {FILL IN}





            1. The company website https://www.wordshark.co.uk/ includes a “Product Tour”. Top left, a “Need Help?” link takes you to further general education help and technical support.



            As technician*, I have also set myself as a program administrator, should staff report any difficulties. Any program administrator has the ability to sign in, go to ‘Admin /Add and manage students and staff’, click on any other administrator, teacher or pupil, and rename, change their password or delete them.




            Updated: 17 Jun 2019 07:37 PM
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