V5 Support
            Knowledge Base V5 Support Technical Support for USBs Use, Safe Ejection and Movement to Other Computers Taking Care of your USB

            Care of your Wordshark 5 or Numbershark 5 USB

            Care of your Wordshark 5 or Numbershark 5 USB:  

            Edition: 06/03/2019

            Sales normally sends USB products out within a day of orders/payments being taken. Once your USB arrives, please let us know if it misbehaves.

            Contact Support If you need help putting your old data onto it (if you have any from your previous program data or previous damaged stick).

            Generally, we find our USB product behaves itself. There are however a few things that can help it live to a good old age: The notes below might help avoid any issues, so please share them with anyone who uses the USB stick.

            Avoid Anti-virus programs “quarantining” our program, particularly on first use (on each computer it is used on): Some AV programs will recognise our program as a new program, and therefore a “potential threat”. Please watch out for any messages from your AV program, and ALLOW our program to run. If you click “BLOCK”, “DELETE” “QUARANTINE” or similar, then the AV program will do exactly that, and the program will not work from then on.  

            Note that some AV programs “scan on demand”, so will insist of scanning the whole disk before allowing the program to run. If our program takes several minutes to load, the cause is your AV settings, and is not a sign of the USB stick malfunctioning. Occasionally, AV program settings can be switched to this level of protection when updated.

            The contacts on all USB sticks are thin, and will wear in time. USB sticks can also be knocked or strained/bent. If you use a “USB Extender cable” (cheap, from a local shop and also supplied from ourselves) and tape the USB stick and extender cable together, there is then nil wear on the USB stick’s contacts as it is the (cheaply replaceable) cable that is pulled in and out and worn. The bendable nature of the cable also makes the whole setup more able to cope with the odd knock.

            USB sticks inserted into a laptop that is then rested on the knee or lap are particularly easy to damage, especially if the stick ends up supporting the weight of the computer. Placing the laptop on a table reduces this risk

            Leaving the USB stick in the side of a laptop whilst putting the laptop away in the case is a particularly effective way to bend or break any USB stick, so must be avoided.

            Keeping the USB in its case when not in use tends to reduce the fluff, dirt and chewing gum that have been found in some returned USBs!

            When plugged in, electricity and data is flowing through the USB. If the USB stick is just pulled out, this can potentially cause data corruption and failure.   Our USB stick is unusual in being in TWO parts.  Before pulling it out, you need to “safely eject”  BOTH parts of the stick.  “Dismount” both if you have a Mac.  “Safely remove” both  if you have a PC. PC users have TWO ways to do this:

            Bottom right, little triangle, find the icon with the white cross in a green circle. Click that, and it will ask you which hardware you want to eject.

            In Explorer (Windows key + E), RIGHT click on the two parts of the stick in turn (in the picture labelled “NUMBERSHARK (D: )” and “NS-SHARED (F: )” and click “Eject”.  For Wordshark, look for “WORDSHARK” and “WS-SHARED”. The drive letters may be any letter, not necessarily D: and F:

            Updated: 05 Mar 2019 08:32 PM
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